Have another question?
Please contact us
Do you have questions, comments or just want to share something with us? We'd love to hear from you! Please fill out the form below and our team will get back to you shortly. Our team strives to give you the best service possible and answer all your questions. Typically your message will be responded to within 24 hours.
For immediate assistance, you can also reach us via email at info@getzefrain.com. We are always ready to help you and make your shopping experience as pleasant as possible.
FREQUENTLY ASKED QUESTIONS
Need help with your order or have a question about one of our products? Please contact our support team at info@getzefrain.com
Information on ordering & delivery
Delivery Time and Conditions
We are currently dealing with a very high order volume and delivery time may be longer than normal. We would like to over deliver, so to keep it safe we observe the following:
All orders are shipped within 24-48 hours. Shipping takes approximately 6-12 business days, depending on your location. We ship to approximately 26 countries. In the United Kingdom your order will be delivered by several couriers, and for more details about these partners you can click here.
Delivery conditions
We process and register orders accurately and aim to deliver your order to your chosen home address or pickup point, according to your chosen delivery method.
For our terms and conditions click here.
General information about couriers
Zefrain The Label works with several couriers in the United Kingdom, including:
Fedex
DHL Royal Mail
Evri
DPD
For more information on lower environmental impact deliveries and returns through these couriers, click here.
Information on returns & refunds
Our return policy gives you 14 days from receipt of your item to request a return.
To qualify for a return, your item must be unworn or unused, labeled and in its original packaging. Also keep the receipt or purchase receipt.
To initiate a return, please contact us at info@getzefrain.com. We have different return addresses by region and will determine the correct address based on your location. We will provide return instructions and details by email.
If your return request is approved, you will receive instructions on how and where to return your package. Unauthorized returned items will not be accepted.
Return costs are at your own expense, depending on the courier and the country from which you are returning your package.
For questions about returns, please contact us at info@getzefrain.com.
Which payment method do we accept?
We offer several payment methods to make your shopping experience easy and secure. Below is an overview of the payment options we currently accept:
Credit and Debit Cards: We accept major credit cards such as Visa, Mastercard and American Express, as well as debit cards.
PayPal: Use your PayPal account for added convenience and security with your purchases.
Ideal: Pay easily and securely with iDEAL on our webshop, the most popular payment method in the Netherlands.
Local payment methods: In some countries we offer local payment methods such as iDEAL, BanContact and Sofort.
Klarna: Ability to “Buy now, pay later” depending on your location.
Mobile payment services: We accept mobile payment services such as Apple Pay, Shop Pay and Google Pay depending on your location.
Gift cards or store credit: You can use your gift card or store credit to pay for your purchases.
Note: The availability of payment methods may vary depending on your location and the specific products you purchase. For questions about payment methods or assistance with your payment, please feel free to contact our customer service team.