Shipping Policy
Delivery time
We understand how excited you are to receive your new clothes! Therefore, your order will be processed directly from our Warehouse within 24 hours of placement.
Orders received before 11:00 p.m. on weekdays will be shipped the same day. Orders placed after this time will ship the next day. Weekend orders are scheduled for shipment on Monday.
The estimated shipping time, as listed on our shipping page, begins the day your order ships. This is 2-9 business days, depending on how busy it is and our carriers. However, please note that this is an estimate and delivery may take longer in some cases. Factors such as holidays, weekends and unforeseen shipping delays may affect the delivery time. We appreciate your patience and assure you that we will do our best to deliver your order as soon as possible.
How can I track my order?
Once your order has been processed and shipped, you will receive an email with tracking information. You can use this information to track your order. If you have not received this email, please check your spam folder. If you still can't find the email, please contact our customer service team for assistance.
What happens if my order is late?
We aim to deliver within 2-9 business days, but sometimes there may be delays. If your order has not arrived within the estimated time, you can track your order using the tracking information in the shipping confirmation email. If you experience any problems or have any concerns, please contact our customer service team. We're here to help!
Do you offer express shipping?
At this time, we only offer standard shipping. We are actively working to offer our customers expedited shipping options and will update this FAQ as they become available.
What should I do if I need my order by a specific date?
If you have a special occasion or need your order on a specific date, we recommend placing your order well in advance to allow for possible shipping delays. We cannot guarantee delivery on a specific date, but will do our best to deliver your order as soon as possible.
Any questions?
If you have any questions about the delivery of your order, please contact our customer service team. We'll be happy to help.
Thank you for shopping with us. We hope you enjoy your new clothes!
FREQUENTLY ASKED QUESTIONS
Need help with your order or have a question about one of our products? Please contact our support team at info@getzefrain.com
Information on ordering & delivery
Delivery Time and Conditions
We are currently dealing with a very high order volume and delivery time may be longer than normal. We would like to over deliver, so to keep it safe we observe the following:
All orders are shipped within 24-48 hours. Shipping takes approximately 6-12 business days, depending on your location. We ship to approximately 26 countries. In the United Kingdom your order will be delivered by several couriers, and for more details about these partners you can click here.
Delivery conditions
We process and register orders accurately and aim to deliver your order to your chosen home address or pickup point, according to your chosen delivery method.
For our terms and conditions click here.
General information about couriers
Zefrain The Label works with several couriers in the United Kingdom, including:
Fedex
DHL Royal Mail
Evri
DPD
For more information on lower environmental impact deliveries and returns through these couriers, click here.
Information on returns & refunds
Our return policy gives you 14 days from receipt of your item to request a return.
To qualify for a return, your item must be unworn or unused, labeled and in its original packaging. Also keep the receipt or purchase receipt.
To initiate a return, please contact us at info@getzefrain.com. We have different return addresses by region and will determine the correct address based on your location. We will provide return instructions and details by email.
If your return request is approved, you will receive instructions on how and where to return your package. Unauthorized returned items will not be accepted.
Return costs are at your own expense, depending on the courier and the country from which you are returning your package.
For questions about returns, please contact us at info@getzefrain.com.
Which payment method do we accept?
We offer several payment methods to make your shopping experience easy and secure. Below is an overview of the payment options we currently accept:
Credit and Debit Cards: We accept major credit cards such as Visa, Mastercard and American Express, as well as debit cards.
PayPal: Use your PayPal account for added convenience and security with your purchases.
Ideal: Pay easily and securely with iDEAL on our webshop, the most popular payment method in the Netherlands.
Local payment methods: In some countries we offer local payment methods such as iDEAL, BanContact and Sofort.
Klarna: Ability to “Buy now, pay later” depending on your location.
Mobile payment services: We accept mobile payment services such as Apple Pay, Shop Pay and Google Pay depending on your location.
Gift cards or store credit: You can use your gift card or store credit to pay for your purchases.
Note: The availability of payment methods may vary depending on your location and the specific products you purchase. For questions about payment methods or assistance with your payment, please feel free to contact our customer service team.