Privacy Policy
YOUR PERSONAL DATA AND HOW WE USE IT
We collect, use, and store your personal data to ensure that we can provide you with various services and offer you a personalised experience both online and in our stores. This can occur on our Site or through other means. We will always keep your personal data confidential and will only collect, use, and store it in accordance with this privacy policy.
COLLECTION OF YOUR PERSONAL DATA
We collect different levels of your personal data, both on our Site and in our physical stores:
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You will browse our site as a guest if you are not a registered user. We will not collect or use any personal data from you, but you may not be able to use all the services and features that we offer to registered users.
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You must enter certain personal data when registering with us on our site (such as your name and contact details) to receive various features and services that we offer to our registered users, such as email updates, responses to your inquiries, and priority access to our limited edition items.
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You can only place an order with us as a registered user on our Site. In both cases, we only collect information necessary to fulfil the relevant order (such as your name, contact details, and payment/credit card details).
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You may wish to review or update your personal data that we hold. You can do this by contacting our customer service or by adjusting your customer profile in your registered account.
USE OF YOUR PERSONAL DATA
We use the personal data you provide to us for the following purposes:
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To deliver our services to you. This includes responding to any inquiries you have, providing product recommendations on our site, maintaining your shopping cart on our site, reviewing your requests for any of our services, and fulfilling orders you place with us (including payment security checks and verification).
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To provide you with marketing communications, as we may occasionally update you on our latest products and news via email, post, and phone.
DISCLOSURE OF YOUR INFORMATION
Your personal data will be treated confidentially by us, with the exception of the following parties to whom we may disclose your personal data:
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Any financial institutions, credit card companies, or debt collection agencies as necessary to establish and support the payment you make.
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Any parties where such disclosure is required by legal or contractual obligations or as required by law.
This privacy policy does not apply to websites maintained by third parties. Please review the privacy policies of such third parties before providing your personal data to them (whether through our Site or otherwise). We are not responsible or liable for any use or breach of your personal data by such third parties.
CONTACTING US
If you have any questions or feedback regarding our privacy policy, please do not hesitate to contact us. You can do so via info@getzefrain.nl or through our contact page.
FREQUENTLY ASKED QUESTIONS
Need help with your order or have a question about one of our products? Please contact our support team at info@getzefrain.com
Information on ordering & delivery
Delivery Time and Conditions
We are currently dealing with a very high order volume and delivery time may be longer than normal. We would like to over deliver, so to keep it safe we observe the following:
All orders are shipped within 24-48 hours. Shipping takes approximately 6-12 business days, depending on your location. We ship to approximately 26 countries. In the United Kingdom your order will be delivered by several couriers, and for more details about these partners you can click here.
Delivery conditions
We process and register orders accurately and aim to deliver your order to your chosen home address or pickup point, according to your chosen delivery method.
For our terms and conditions click here.
General information about couriers
Zefrain The Label works with several couriers in the United Kingdom, including:
Fedex
DHL Royal Mail
Evri
DPD
For more information on lower environmental impact deliveries and returns through these couriers, click here.
Information on returns & refunds
Our return policy gives you 14 days from receipt of your item to request a return.
To qualify for a return, your item must be unworn or unused, labeled and in its original packaging. Also keep the receipt or purchase receipt.
To initiate a return, please contact us at info@getzefrain.com. We have different return addresses by region and will determine the correct address based on your location. We will provide return instructions and details by email.
If your return request is approved, you will receive instructions on how and where to return your package. Unauthorized returned items will not be accepted.
Return costs are at your own expense, depending on the courier and the country from which you are returning your package.
For questions about returns, please contact us at info@getzefrain.com.
Which payment method do we accept?
We offer several payment methods to make your shopping experience easy and secure. Below is an overview of the payment options we currently accept:
Credit and Debit Cards: We accept major credit cards such as Visa, Mastercard and American Express, as well as debit cards.
PayPal: Use your PayPal account for added convenience and security with your purchases.
Ideal: Pay easily and securely with iDEAL on our webshop, the most popular payment method in the Netherlands.
Local payment methods: In some countries we offer local payment methods such as iDEAL, BanContact and Sofort.
Klarna: Ability to “Buy now, pay later” depending on your location.
Mobile payment services: We accept mobile payment services such as Apple Pay, Shop Pay and Google Pay depending on your location.
Gift cards or store credit: You can use your gift card or store credit to pay for your purchases.
Note: The availability of payment methods may vary depending on your location and the specific products you purchase. For questions about payment methods or assistance with your payment, please feel free to contact our customer service team.