Information on ordering & delivery

Delivery Time and Conditions We are currently dealing with a very high order volume and delivery time may be longer than normal. We would like to over deliver, so to keep it safe we observe the following: All orders are shipped within 24-48 hours. Shipping takes approximately 6-12 business days, depending on your location. We ship to approximately 26 countries. In the United Kingdom your order will be delivered by several couriers, and for more details about these partners you can click here. Delivery conditions We process and register orders accurately and aim to deliver your order to your chosen home address or pickup point, according to your chosen delivery method. For our terms and conditions click here . General information about couriers Zefrain The Label works with several couriers in the United Kingdom, including: Fedex DHL Royal Mail Evri DPD For more information on lower environmental impact deliveries and returns through these couriers, click here .

Information on returns & refunds

Our return policy gives you 14 days from receipt of your item to request a return. To qualify for a return, your item must be unworn or unused , labeled and in its original packaging. Also keep the receipt or purchase receipt. To initiate a return, please contact us at info@getzefrain.com. We have different return addresses by region and will determine the correct address based on your location. We will provide return instructions and details by email. If your return request is approved, you will receive instructions on how and where to return your package. Unauthorized returned items will not be accepted. Return costs are at your own expense, depending on the courier and the country from which you are returning your package. For questions about returns, please contact us at info@getzefrain.com.

Charles™ | Orthopedic Hiking Shoes

Q: Which payment method do we accept?

We offer several payment methods to make your shopping experience easy and secure . Below is an overview of the payment options we currently accept: Credit and Debit Cards: We accept major credit cards such as Visa, Mastercard and American Express, as well as debit cards. PayPal: Use your PayPal account for added convenience and security with your purchases. Ideal: Pay easily and securely with iDEAL on our webshop, the most popular payment method in the Netherlands. Local payment methods : In some countries we offer local payment methods such as iDEAL, BanContact and Sofort. Klarna: Ability to “Buy now, pay later” depending on your location. Mobile payment services: We accept mobile payment services such as Apple Pay, Shop Pay and Google Pay depending on your location. Gift cards or store credit: You can use your gift card or store credit to pay for your purchases. Note: The availability of payment methods may vary depending on your location and the specific products you purchase. For questions about payment methods or assistance with your payment, please feel free to contact our customer service team.

Are you struggling with foot pain and discomfort?

Many people face daily challenges with foot pain and discomfort, especially when standing for extended periods. You are not alone in this. Countless individuals seek a solution to alleviate their foot problems and find comfort in their footwear.

Understanding the Cause

Foot pain often stems from wearing poorly fitting shoes, lack of proper support, and insufficient cushioning. These common issues lead to discomfort and long-term foot problems. But don’t worry, because we have designed a product that addresses these problems.

Introducing the Ultimate Solution

Our Charles™ - Orthopedic Walking Shoes with Insoles are specifically designed to provide the support and comfort your feet need. Crafted with advanced cushioning and an ergonomic structure, these shoes ensure that every step you take is pain-free and comfortable.

Best-Selling Model of the Moment

This model is our best-selling orthopedic shoe, highly recommended by our customers for its exceptional comfort and support.

Why This Product Stands Out

Ergonomic Design: Crafted to follow the natural shape of your foot for maximum support.
Advanced Cushioning: Features superior cushioning to absorb shocks and reduce pressure on your feet.
Durable Material: Made from high-quality, durable materials that guarantee long-lasting comfort.
Breathable Fabric: Keeps your feet cool and dry, reducing the chance of blisters and other foot issues.

Common Issues with Other Products and Our Solution

Many orthopedic shoes on the market are bulky, unattractive, and often uncomfortable after prolonged use. Our shoes are designed to be both stylish and comfortable, so you don’t have to compromise aesthetics for comfort.

The Ultimate Problem Solver

Our orthopedic shoes are the ultimate solution for anyone experiencing foot pain and discomfort. They are meticulously crafted to ensure you receive the best support and comfort.

Special Design Features

We have gone a step further in designing these shoes to solve common foot problems:

Arch Support: Provides excellent arch support to prevent and relieve plantar fasciitis.
Wide Toe Box: Ensures your toes have ample space, preventing bunions and other toe-related issues.
Anti-Slip Soles: Offers superior grip and stability, reducing the risk of slips and falls.
Easy On and Off: Makes it easy to put on and take off the shoes, perfect for daily use.

Our shoes are crafted with a special blend of materials ensuring they remain comfortable and supportive all day long. The thoughtful design and high-quality construction mean these shoes do not suffer from the common issues found in other products.

We offer several payment methods to make your shopping experience easy and secure. Below is an overview of the payment options we currently accept:

Credit and Debit Cards: We accept major credit cards such as Visa, Mastercard and American Express, as well as debit cards.

PayPal: Use your PayPal account for added convenience and security with your purchases.

Ideal: Pay easily and securely with iDEAL on our webshop, the most popular payment method in the Netherlands.

Local payment methods: In some countries we offer local payment methods such as iDEAL, BanContact and Sofort.

Klarna: Ability to “Buy now, pay later” depending on your location.

Mobile payment services: We accept mobile payment services such as Apple Pay, Shop Pay and Google Pay depending on your location.

Gift cards or store credit: You can use your gift card or store credit to pay for your purchases.

Note: The availability of payment methods may vary depending on your location and the specific products you purchase. For questions about payment methods or assistance with your payment, please feel free to contact our customer service team.

An appreciation of which we are proud

Average

4.6

/ 5

Based on 1639 reviews

Good communication

My dress was a little too small, sent an email and was helped quickly. They sent me a larger size and I even got to keep the one that was too small. My dress was a little too small, sent an email and was helped quickly. They sent me a larger size... My dress was a little too small, sent an email and was helped quickly. They sent me a larger size and I even got to keep the one that was too small.

Lydia Hargrave
01/07/2024
Verified

Problem solved

My order was missing a product, contacted me and Sanne fixed it quickly & professionally. Fantastic service this way! My order was missing a product, contacted me and Sanne fixed it quickly & professionally. Fantastic service this way! My order was missing a product, contacted me and Sanne fixed it quickly & professionally. Fantastic service this way!

Iris Langley
19/06/2024
Verified

Great experience

I recently bought a beautiful leather bag from this webshop and I am super satisfied! The quality is top notch and the delivery was faster than expected. I will definitely order here again. I recently bought a beautiful leather bag from this webshop and I am super satisfied! The quality is top notch... I recently bought a beautiful leather bag from this webshop and I am super satisfied! The quality is top notch and the delivery was faster than expected. I will definitely order here again.

Violet Thorne
12/05/2024
Verified

Simple & fast

The ordering process was easy and the delivery was fast. In addition, I found the webshop very clear and fast. The products are completely satisfactory. The ordering process was easy and the delivery was fast. In addition, I found the webshop very clear and fast.... The ordering process was easy and the delivery was fast. In addition, I found the webshop very clear and fast. The products are completely satisfactory.

Felix Underwood
15/02/2024
Verified

Highly satisfied

My first order from this webshop and I am very satisfied. The products are of high quality and the prices are reasonable. I had some questions about a product and got a quick and clear answer via email. Definitely recommend it! My first order from this webshop and I am very satisfied. The products are of high quality and the prices... My first order from this webshop and I am very satisfied. The products are of high quality and the prices are reasonable. I had some questions about a product and got a quick and clear answer via email. Definitely recommend it!

Eleanor Huxley
06/04/2024
Verified

Good website

Super user-friendly website and I always find what I need. Already made several orders! Super user-friendly website and I always find what I need. Already made several orders! Super user-friendly website and I always find what I need. Already made several orders!

Theo Kensington
27/03/2024
Verified

Beautiful webshop

The website is clear and the customer service responds quickly. A pleasure to store here. The website is clear and the customer service responds quickly. A pleasure to store here. The website is clear and the customer service responds quickly. A pleasure to store here.

Harry Taylor
02/05/2024
Verified